Who We Are
Compact Comfort is a sole proprietorship based in South Africa. We sell foldable mattresses and related products through our website https://compactcomfort.co.za.
This privacy policy explains how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
- What Information We Collect
When you interact with our website, we collect the following information:
Personal details: name, phone number, email address, delivery address.
Order details: items purchased, payment status, delivery instructions.
Technical data: IP address and approximate location (via MaxMind Geolocation) to calculate shipping and display relevant information.
Communication data: messages sent through our contact form or email.
We do not collect or store any sensitive payment information such as your full credit-card number — payments are processed securely by third-party providers.
- How We Use Your Information
We use your personal information to:
Process and deliver your orders.
Communicate with you about your purchase or any customer-service queries.
Calculate shipping options and taxes using geolocation.
Detect and prevent fraud or misuse of our website.
Comply with legal or tax obligations.
We do not sell or rent your information to anyone.
- Who We Share Information With
We only share your information with trusted third-party service providers that help us run our business, including:
Payment gateways (e.g., PayFast, Yoco, Bob Pay) for secure payments.
Courier partners to deliver your order.
Web-hosting and security providers that keep our website running safely.
Analytics services (e.g., MaxMind Geolocation) to identify visitor regions.
Each service provider processes data only for the specific purpose of fulfilling your order or improving website functionality, under strict confidentiality.
- Cookies and Tracking
Our website uses basic cookies to:
Remember items in your shopping cart.
Help the checkout process function correctly.
Improve site performance and user experience.
You can disable cookies in your browser settings, but some parts of the website may not function properly without them.
- Data Retention
We keep order and contact details only as long as necessary to:
Complete your order,
Handle returns or legal obligations (such as tax records).
When data is no longer needed, it is securely deleted or anonymised.
- Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you.
Request correction or deletion of inaccurate data.
Withdraw consent where applicable.
Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, email us at CompactComfortLtd@gmail.com.
- Security of Your Information
We take appropriate technical and organisational steps to protect your data against loss, misuse, and unauthorised access. Our website uses HTTPS encryption and secure servers.
- Updates to This Policy
We may update this privacy policy periodically to reflect changes in our business or legal requirements. The revised version will always be available on our website with an updated “Effective Date.”
- Contact Us
If you have questions about this policy or how your personal information is handled, please contact:
📧 CompactComfortLtd@gmail.com
📍 Pietermaritzburg, KwaZulu-Natal, South Africa